Try pushing in at the pivot area, then rotating the arm. IME, Captain's chair arms are usually removed by pushing in on the pivot and rotating up to about 11/1 o'clock, or down to about 7/5 o'clock, depending on the manufacturer. Maybe your arm is stuck partly out.
On my GWV, there was thin plastic (thin like you get on dry cleaning) interfering with the pivot, making it a challenge to remove at first.
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