You don't say whether these are AGMs or Ecotreks. If they are the latter, here is a chart from DS2, the Ecotrek manufacturer, on recovering batteries. You can tell what kind of batteries you have by looking at the label on them. In a 2019, you should have a type L. I'm not saying that this is your issue, but at least it gives you some things to try.
L, L1 or L2 Battery - Low Battery
1. Connect inverter to shore and turn it ON. If no shore is available, you can also start the engine and give it a little gas to rev up
2. Turn ON the low battery’s switch, do this process one battery at a time
3. press the RESET button for 3 seconds (1001, 1002, 1003)
4. Release the RESET button for 3 seconds (1001, 1002, 1003)
5. Continue 3 x 3 for up to 5 minutes non-stop
6. This will force the batteries to stay ON and receive charge
7. Stop after 5 minutes and check if the battery can stay ON by itself
8. If the battery is still low, repeat this procedure
9. Do the same for the other batteries if necessary (one at a time)
This procedure will not work with H batteries or before revisions, for those please follow H recovery procedure.
Reset Recovery Process:
H Battery - Low Battery
1. Connect inverter to shore and turn it ON. If no shore is available, you can also start the engine and give it a little gas to rev up
2. Turn ON the low battery’s switch, do this process one battery at a time
3. Press the RESET button for 5 minutes without releasing
4. Release the RESET button for 2 minutes
5. Press the RESET button again for 5 minutes without releasing
6. This will force the battery to close contactors and receive charge
7. Stop after 5 minutes and check if the battery can stay ON by itself
8. If the battery is still low, repeat this procedure
9. Do the same for the other batteries if necessary (one at a time)
This procedure will not work on L, L1 or L2 batteries, for those please follow L recovery 3x3 procedure
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