most RV's will have a disconnect switch for the coach batteries- do you?
mine kinda looks like the one below- on my PW in is under the pass sid esofa and reachable by lifting sofa, opening a cabinet under the sofa, or through the back door:
are you sure you are getting ac power to the van?...on mine an easy indicator is if the microwave clock is on- I sometimes stick a nightlight in the outlet to indicate ac power
Mike