There is a couple of YouTube channels that are still active from Roadtrek that are great tutorials for operating the ecotrek system Roadtrekmotorhomes, and Hymer, these are very informative and helped us out a lot. We have a 2017 Agile Sprinter that we love and use every day we have off from Spring to when the snow flies and have never had a bit of problem with the ecotrek system, its worked amazingly well, you might hear different on the forums but I've talked to many people out camping with Roadtreks/ecotrek and have the same opinion as we do, so I guess the take away is know your system, know how to operate it and how it operates.
One of the things that I have to remember every year we take it out if winter storage is that it won't charge unless you turn the system on, you have to press the round rocker switches AND the reset switches above it to turn the system on before it will charge, you can turn on each bank with each set of switches depending on how many you have, either with shore power, underhood generator or solar...simple but easy to forget.
Also the new owners of Roadtrek (Rapido) have started manufacturing and are still using the ecotrek system and have a parts supply left over from the old Roadtrek, that may help too.
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