We have included a brochure for your review which should answer the majority of your questions. The Product is made in China by ZHONGGU MOULD CO., LTD. Each reseller is responsible for the warranty of the unit offered for sale; unfortunately there is not a nationwide network for the warranty as of yet, like the Kipor and Honda products.
As for quality, thus far we have worked through the first allotment of Boliy generators (540 units) with only six of them giving us a bit of a problem. Ratio wise this is no greater than our Honda or Kipor powered products. Shipping them with the FEDEX type of carrier is a problem as the unit fully boxed is nearly 80 pounds. We have had several problems with this area; yes they are resolvable but frustrating.
As for performance we have not yet had any bad feed back – providing the user does not think this is a ‘utility’. As for a track record, www.rv.com has had some discussion as of recently, but generally the best we can say is to ask around those that travel for their input. The Boliy originally brought to the US by Mr. Wellington Hue of California has had more experience than all the remaining rest of us. Boliy is presently setting up distribution areas throughout the US; we are in the north central region and offer our services to Wisconsin and it surrounding states with sales, service and parts. As for shipping them outside of this area, i.e. to Oregon, we have done this because no one company supports your region as of yet.
As for support you might be better to try Mr. Wellington Hue @ www.xtremegadget@yahoo.com as he’s the closest reseller to you at this time. Let him know we sent you his way if you should decide to do so.