Dlmunyon: If the batteries are being charged by the engine then their connection and ground is likely ok. If not being charged by the converter then it is quite possibly a bad converter (charger). The batteries may also be shot if they are not holding charge.
You should be able to change your converter yourself. Select a model with same power rating. If you upsize power you may have to change cabling. I replaced ours with this one.
https://www.amazon.com/dp/B000GASX9O/
It comes with a pendant (remote) that shows status of charge and allows you to override automatic levels if you want to. The cord for the pendant is short and I had to splice it to a longer RJ9 wire to locate it where I wanted it.
Any RV or car parts place will test your batteries. I changed from a single 12v at 90 ampere hours to two 6v golf cart batteries in series for 235 Ah. That made a marked improvement and I have gone 8 days on batteries with significantly power remaining. If you change battery type (like going from Lead Acid to lithium) be mindful that different chargers are required.
Lastly consider a battery monitoring system like the Victron. These require a shunt on the negative path to the coach battery and provide very accurate readings on your battery. I have one with Bluetooth to my phone which is a big plus. Installing the shunt will require some new cabling to negative side of battery. You can get appropriate length battery cables with terminals from amazon. The cabling goes from battery negative to one side of shunt, and ground, charging and service connections all move from the negative post to other side of shunt.